The Collective Challenge

Our lives, health, societies, and productivity can be improved with access to better intelligence. Every day billions of text comments that contain emotional and behavioural intelligence about society, organisations, and individuals flood across private and public networks. When we listen to and act upon this intelligence, we ensure better outcomes. But as more and more data is thrown at us, we need more help making sense of it.

The Way Forward

Working in collaboration with Akumen, our partners make smarter decisions. Akumen’s analytics technology is the only AI-enabled emotion and psychometric behavioural insight engine that delivers this new source of actionable intelligence about historic, real-time, and future behaviours of stakeholder groups. It reveals new perspective and clarity that drives action, innovation, and improvement.

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Working in collaboration with Akumen, our partners make smarter decisions. Akumen’s analytics technology is the only AI-enabled emotion and psychometric behavioural insight engine that delivers this new source of actionable intelligence about historic, real-time, and future behaviours of stakeholder groups. It reveals new perspective and clarity that drives action, innovation, and improvement.

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Our Sectors

Akumen provides cost-effective listening technology that is easily integrated into public service across multiple sectors globally.

Informed clinical and managerial decisions made in healthcare organisations save lives. Less informed decisions put patients and successful service provision at risk. We partner with healthcare providers on their digital transformation helping them make the best use of the vast quantity of data generated both inside and outside of their organisations, quickly and easily.

This intelligence-based management of healthcare organisations is proven to improve quality and cost control, delivery of care, employee experience, prioritisation and improvement planning.

  • Patient Experience – Tracking all stages of the patient journey, detailing existing and emerging issues
  • Employee Experience – Understanding the healthcare employees’ experiences and how to improve them
  • Data Triangulation – Triangulating multiple sources of organisational data to improve unseen inefficiencies and leverage successes
  • Mental Health – Assisting in self-help for at-risk patients, supporting clinical diagnosis and safeguarding
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Achieving an accurate perception of society supports development and deployment of universally beneficial initiatives. Failure to fully identify and consider imbedded and trending requirements reduces acceptance of policy. We work with public sector organisations to ensure a comprehensive understanding of mood and the behavioural drivers within social networks is factored effectively into planning activities.

Maintaining visibility of prevailing moods across society and social groups supports accurate behavioural prediction modelling, high-traction information campaigns, and impactful deployment of resources.

  • Society Monitor – Real-time collecting and analysis of public domain data to reveal emerging trigger points across social networks, used to inform scenario planning and mitigation actions
  • Event Monitor – Real-time collecting and analysis of public domain data to inform better management of public events
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Continuous listening to employee and consumer feedback delivers real-time opportunities to improve productivity and competitive advantage. Ignored frustrations result in exiting staff and lost customers. We provide a new type of internal and external intelligence to executive and managerial teams. Our technology eradicates leadership blind-spots with intuitive insight tools that support organisational resilience and prosperity.

  • Employee Experience – Deriving accurate internal perspective of the company from staff feedback to identify and prioritise effective organisational improvements
  • Consumer Experience – Extracting external perspective of brand/services/products from consumer feedback to support optimisation and innovation
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We know informed use of emerging technology supports the achievement of an organisation’s goals. That is why we invest heavily in R&D projects to produce world-leading capabilities and products, often in collaboration with our partners.

  • Empathetic Chatbot – Next-gen chatbot engine driven by Akumen’s emotional and behavioural hybrid-AI that generates increased user trust, engagement, and quality of feedback
  • Domain Scraping Toolset – Providing heavily automated, always-on, identification and harvesting of valuable public domain datasets accessible via API and piped into Akumen’s insight engine
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Akumen is...

4

Continents

100+

Languages

150K

Comments per minute

100M+

Comments analysed

About Us

We are driven by the genuine need to make a positive impact to our societies and environments. Akumen balances technology with human insight to deliver systems that leverage and facilitate the increasing convergence of Human and Machine. We are subject matter experts with a pedigree of invention and improvement established over 2 decades of learning. We make technology relevant, helpful, and critical for decision making where lives matter.

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