
World-leading text analytics to revolutionise your use of free-text feedback
Add the most advanced text and behavioural Natural Language Processing (NLP) analytics to your platform, application, and reporting
Powering a new generation of insights
Transform unstructured human dialogue into high-value insights previously hidden and untapped. Akumen’s software scans text-data, identifying emotions, sentiment, themes, and behavioural indicators. Use this understanding of your data to create positive change and human connection
Clients include



Emotions drive behaviour and decision-making
Akumen's text analytics has the most advanced Emotion Analytics available. Use it to reveal a new level of evidence-based insight about behavioural drivers in your data
Act on accurate classification of user data topics
Cross-reference Akumen's domain-specific experiential NLP models and indicators. Translate human experiences into quantitative evidence to prioritise, monitor, and drive organisational initiatives and improvements
Akumen's NLP models are:
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Rule-based
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Manually created & curated by human subject matter experts
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Accurate: 85-95%
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Sensitive: 75-90%
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Built bottom-up from large domain-specific datasets
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Entirely transparent allowing you to drill down to the original comments
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Continuously audited & refined by our team to ensure suitability & reliability
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New models & ontologies built upon request
We are Ethical-AI
We combine the expertise and knowledge of subject matter experts with the power of the ‘machine’ to allow us to analyse data accurately at scale. We understand that the power of AI needs to be harnessed whilst keeping the human in the loop. That will always be the case at Akumen
Where we work
How we work with you

White Label API
Akumen tagged-data fed into your decision intelligence system via our API

Insight Platform
Full access to real-time and interactive analysis of your data via the Akumen insight app

Consultancy
Insight analysis reports and training delivered by Akumen’s expert consultancy service